On Lorenmorgan.com you can complete your purchase either as a GUEST or a REGISTERED customer.

Registering is very easy. We will only ask you for the information we need to speed up the purchase process.

You will find format examples in the registration form to help you when you enter details such as your Email.
Your order information will always be available to you through the link your account if you are a registered client or through the link we send you in your confirmation email if you are a guest customer.

After completing your purchase we will send you a confirmation email with all the details.
Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.

You can view the contents of your purchase in your basket and change or delete the number of items in your order.  What's more, you can also select items you like on the website to purchase at a later time.

Please remember that Lorenmorgan.com does not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section.

All our items are priced the same online and on clothe label.

If there is any difference between the prices shown on the website and those marked on the label on the clothes, the correct price will be the one shown when you purchase it.

Please keep in mind we do not adjust prices for items whose original prices may have been reduced.

Subscribe to keep up-to-date with the latest trends! For subscribe, see footer social section Newsletter.

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

Delivery options:

Remember that the person who comes to collect the order need only show the e-receipt with the QR code, as long as they are the buyer. If someone else comes in your place, they must also show ID.

Home delivery:

Standard delivery - ₹ 240.00 / FREE (Orders over ₹ 1,990.00)

Cash on Delivery available for selected Pin codes for order’s up to INR 15,000.

Your order will be delivered within 2 to 7 days following the order confirmation. Additional business days may be required for delivery during peak selling periods.

Bear in mind that deliveries are only made on working days.

You will receive email updates on the status of your order.

You can also access this information in the section "My Account".  If you are not registered, click on the “Order information” link in the confirmation email to track your order.

We try to reach all corners of the earth from Lorenmorgan.com. If there are any delivery restrictions on your address, you will see them at the time of purchase.

It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.

We are committed towards a sustainable future! Reducing plastic packaging is one such step towards our commitment.

As soon as we start packing your order we will send you a shipping confirmation email with the delivery details and a link to track your parcel online. 

You will also be able to your order information under ‘My Account’ in navigation tab, when you sign in at My Account.

Please note, that it can take some time before the tracking information is uploaded.

Please note that very small and light packages might be delivered through the mailbox, and therefore cannot be tracked.

During sale periods and promotions the delivery time may be longer than normal.

When your order leaves our warehouses, we will send you an e-mail.

Orders cannot be delivered to military bases or PO boxes.

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered, go to the My account section and login details enter your e-mail address and paasword.

Bear in mind that deliveries are only made on working days.

On Lorenmorgan.com you can find new products every week, just like in our online stores.

If the item you want has sold out but it has the symbol, you can register your email address with product reference no in contact section and we will let you know as soon as it becomes available, within 15 days of your registration. This process does not reserve the item.

To help you find your size, we provide a SizeGuide chart, you can contact us by Call or Email so we can help you personally find your best fit! We have created a sizing guide, which can be seen on product section.

FEATURES AND CARE

Paying some extra attention to how you wash your clothes will not only prolong their life, but also help minimize the environmental impact and save our natural resources. The washing instructions on the label will give you advise on how to best care for your garment, and here are some other resourceful advice.

Chunky-knits
Chunky-knits should be reshaped and dried flat to maintain the original shape, which is why these garments are additionally labelled “Dry flat”.

Linen
Linen is a natural material and can easily get mis-shapen when wet. To restore the garment to its original shape, iron it with a hot steam iron. To keep its sheen, iron the garment on the reverse side.

Viscose
Viscose is an artificial fiber from cellulose and can easily get mis-shapen when wet. To restore the garment easily to its original shape, iron it with a steam iron.

Silk
Silk is a very delicate material and should be treated with care. Use a detergent for delicates when washing silk and do not stretch the garment while wet.

Wool
Often, airing woollen garments is enough. Use a detergent for delicates when you do wash them. Use the wool or hand wash cycle on your washing machine or wash by hand. Iron after washing to restore the natural sheen.

Denim
Wash jeans inside out to reduce fade. Remove them from the washing machine as soon as possible after the programme has ended to avoid creasing. Denim’s characteristic appearance is the result of a special dyeing method. As a result, small pigment particles may remain on the surface and can rub off.

Leather and suede
Leather and suede garments should be taken to a leather specialist for cleaning. Follow the care instructions.

Shoe polish and/or waterproofing spray should be applied to leather shoes and bags. This simple measure will improve their protection against water, extending the life of your bag and making them more capable of withstanding dirt.

Just use waterproofing spray for suede and nubuck, not polish. Try not to wear your suede/nubuck shoes or carry your suede/nubuck bag if it is raining or very damp out, because this could cause staining on the product and the dye in the product could rub off onto your belongings more easily. Insert shoe trees to keep your shoes in shape, and use a shoe horn to protect the highbacks/heels of your shoes when you put them on. Undo your laces and buckles when taking your shoes off and putting them on.

Down jackets
Place tennis balls in the tumble dryer when drying down garments to distribute the down evenly. The down must be dried completely.

Rainwear
Rainwear should drip-dry. If you dry them in a drying cabinet, do so at a low temperature. Follow the care instructions.

Details
Take off removable details and do up Velcro and zip fastenings before washing. Wash nylon tights and delicate garments with details in a laundry bag.

more information

Washing, drying and ironing your clothes accounts for 36% of the total environmental impact of the average garment during its lifetime!

This can be more than halved if we make smarter choices.

You can help the planet and your wardrobe by washing your clothes less frequently, reducing the washing temperature, ironing less and avoiding tumble-drying.

Choosing smart care methods can help you to extend the life of your wardrobe favourites while also reducing your environmental impact, and your clothes will be just as clean.

Don’t wash clothes unnecessarily
Don’t wash clothes that are not dirty. Often, airing and brushing clothes is enough.

Lower the washing temperature
LAOREN MORGAN always labels its garments with the highest permitted temperature. But you can select a lower washing temperature to save energy. Most detergents wash just as well at lower temperatures. Washing at 40°C uses around half as much energy as washing at 60°C. LOREN MORGAN recommends that heavily soiled clothes and underwear are always washed at the highest temperature allowed. Do not wash your clothes at temperatures hotter than those stated in the care instructions.

Fill your washing machine
Sort the clothes by colour and washing temperature. Fill up your washing machine, but don’t stuff too much in. A washing machine is full when you can place a clenched fist on top of the washing without compressing the clothes. Use an energy saving programme – most modern washing machines have one.

Choose an eco-friendly laundry detergent
Use an environmentally friendly detergent that is free from optical whiteners and phosphates, since these have a negative environmental impact when released into nature. Dose the detergent as stated on the packaging. Overdosing detergent will not make your clothes cleaner. To get the dose right, you need to know whether you have hard or soft water. Avoid fabric conditioners, although We recommends that acrylic garments are washed with fabric conditioner to counter static electricity in the garment after washing.

Avoid dry cleaning
Dry cleaning is a process in which the clothes are cleaned using an organic solvent. Dry cleaning has a negative environmental impact when the solvent is released into nature. A small proportion of LOREN’s garments are dry clean only, because they contain details or materials than could change colour or become misshapen by washing at home. Today, there are also greener methods of dry cleaning that clean the clothes using only carbon dioxide reclaimed from industry. This type of dry cleaning therefore does not release chemicals.

Leave your washing out to dry
It is preferable to leave your washing out to dry since tumble drying and drying cabinets use a lot of energy. To reduce drying time, gentle cycle the clothes well before taking them out of the washing machine.

Give away your clothes!
When you no longer have a use for clothes, give them to an organisation that can extend the garment’s life.

At Lorenmorgan.com we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.

There are currently no items being withdrawn. For further information about previous withdrawals, please contact our Customer Service Department.

Visa, Mastercard, American Express, Cards and Cash on Delivery.

For online purchases done at any of our stores through the online store, you may complete the payment using this same mobile device, Payments with debit cards will be charged in real time.

Your purchase will be charged as soon as you complete your order.

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.

The security of the information our customers submit on Lorenmorgan.com is one of our highest priorities.

At Lorenmorgan.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.

Company invoice:To make the purchase as a company, simply click on the option "business" in personal details and fill in the tax information we request.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Purchase Conditions.

Frequently asked questions

Return request

Remember that if you are returning a product from home, you must first complete the return request form. It is not necessary to include a printed receipt. We’d like to remind you that home collection returns are only available for online purchases. It is not valid for items purchased in our physical stores.

Return request modification

If you wish to modify or cancel your return request, please contact us so that we can process it. If you decide not to return an item indicated in the request, you do not have to carry out any procedure, since only you will only be given a refund for items received at our facilities.

Return packaging

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).

Return shipping address

You don’t have to write a shipping address on your package.

Return period

Remember that you must always send the item(s) you wish to return within 30 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

Refund

You can find all the information on refunds in the Refund section.

The exchange option is not available for online purchases. Nevertheless, you can always return your order for free within the established return period and place another order.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

As part of our social and environmental commitment, we want to help you extend the useful life of your garments. That's why we have created a used clothes collection programme.

In collaboration with local non-profit organisations, we recover garments that are no longer used and give them a second life.

We currently offer this service in our stores, and we are working to bring it to our online store customers through collection services at home or nearby drop points.

For more information, visit our Collection programme section.

If you have any queries or suggestions, please contact us through any of the Customer Service channels. We will be delighted to help you.

We’re taking steps in our commitment to mostly using packaging materials from recycled or sustainable sources. As we are testing to find alternative solutions, your parcel might be packaged in a paper bag or you might have received items without individual polybags.

These steps are just some of the ways that we are exploring and contributing towards a sustainable future.

How should I package my clothing?

Any garments must be placed inside a well-sealed package, which you must then deposit in the containers made available at the store.

Do the items have to be from LOREN MORGAN?

No they do not. You can bring any kind of clothing or fabrics you wish to recycle.

Can I bring other products such as bag or accessories?

Yes, you may include any kind of clothing, household linen, bag, accessories and footwear.

Can I bring clothes that are not in perfect condition?

Yes. The garments collected will be sorted before being reused or recycled. All garments which are 100% cotton, wool or polyester can be recycled into new fabrics. The rest of the clothing will be turned into materials for the construction and automotive sectors. Garments that cannot be reused or recycled for reasons of hygiene, health and safety, or quality of the materials undergo a rigorous waste management procedure.

What happens to the items once they have been delivered?

Loren Morgan will be in charge of collecting and delivering the garments to the sorting centres run by the organisations we work with, where they are classified to ensure that each item gets sent to the best possible destination. Depending on the capacities of each organisation, the garments may be:

_ Reused to support those in need.

_ Marketed through the charitable channels used by the non-profit organisations to finance their social projects.

_ Reused and transformed into other textile products such as cloths.

_ Recycled into new fibres and materials for the construction and automotive sectors (seat filling, cushions, etc.).

Garments that cannot be reused or recycled for reasons of hygiene, health and safety, or quality of the materials undergo a rigorous waste management procedure.

The aim of all these processes is to provide direct social support or to finance social projects that are developed or run by the non-profit organisations we work with. Furthermore, in certain cases, such as Spain, the initiative boosts the creation of jobs for people at risk of experiencing social exclusion.

How can we guarantee the garments reach their destination?

Non-profit organisations have their own verification process to ensure these garments are sent to an ethical destination.

How are the non-profit organisations that we work with selected?

We work with local organisations so that the projects contribute directly to your community. We select these organisations based on their experience, good practices in collecting used clothing, reputation and transparency.

What is Loren's role?

Loren Morgan will be in charge of collecting and delivering the garments to sorting centres, where each item of clothing will be separated and classified according to its most suitable use. In doing so, we are placing our full network of stores and our logistical capacity at your service so that the garments you no longer wear can be given a new lease of life.

Do customers receive something in exchange for the items?

No. The aim of this initiative is to provide direct social support or to finance social projects that are developed and run by the non-profit organisations we work with.

Does Loren Morgan benefit financially from this initiative?

No. This project is part of our investment model for social and environmental programmes. All clothing collected carries the goal of developing the social projects of the non-profit organisations with which we collaborate.

Is it better to leave used clothing in the containers or use the home collection service?

There is no difference. All clothing collected will be sent to one of the processing centres in the non-profit organisation we are working with in your community.

Can I request my clothes to be collected from home without placing an order online?

No. We work with our shippers so that the logistics and routes for our online orders are the best they can be and in order to make the service more efficient by adjusting the number of trips.

Does it cost anything to ask for my clothes to be collected from home if I return my online order?

No.

What happens if I have not been able to get my package ready on time?

If you have been unable to get your package ready in time, you do not need to cancel the collection. You can request it again with your next order or take it to any of our store.

We work with monitoring programmes to ensure compliance with safety, health and quality standards for our products.

The Green to Wear 2.0 standard aims to minimise the environmental impact of textile manufacturing. To that end, we have developed Loren’s The List programme, which helps guarantee both that production processes are clean and that our garments are safe and healthy.

Recycled polyester is produced from recycled PET plastic, such as that found in plastic bottles.

Whenever you throw a plastic bottle into a recycling bin, it is taken to a waste separation and classification plant. These plants separate the different types of plastic and give it a better purpose. The PET plastic is cleaned, shredded and recycled into a new recycled polyester fibre.

As a result, we are able to give new life to plastic waste and reduce the consumption of virgin raw material through a process that consumes less water and less energy and generates less waste.

The recovered thread has characteristics similar to virgin polyester: it is strong, resistant and long-lasting and can always be recycled again.

We only use recycled polyester certified by organisations which monitor the process from the source to the final product. At present, we work with:

Global Recycled Standard (GRS)

Recycled Content Standard (RCS)Environmental benefits

Recycling reduces the consumption of virgin raw materials
Reduction of water consumption
Reduction of power consumption