HOW TO RETURN

These are the options for returning your item(s):
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase
Frequently asked questions
When making exchanges and returns, please bear in mind that:
  • Any items returned must be in the same condition in which you received them.
  • If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
  • You don’t have to write a shipping address on your package.
  • Remember that if you are returning a product from home, you must send email. It is not necessary to include a printed receipt.
  • If you wish to modify or cancel your return request, please contact us so that we can process it.
  • Remember that you must always send the item(s) you wish to return within 30 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

HOW TO EXCHANGE

The exchange option is not available for online purchases. Nevertheless, you can always return your order via email for FREE within the established return period and place another order.
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.

REFUND

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.
Did you pay Cash on delivery? In such cases, we will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.
The refund will be made via the same payment method used to make the purchase.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.